Help & support
Predct is a small, free simulation. Support is real but not instant, and there are a few things we genuinely cannot do.
Contact routes
- support@predct.appResponse: 2 business days
General support and bug reports
- privacy@predct.appResponse: 30 days, usually far sooner
Privacy questions and data rights
- legal@predct.appResponse: 5 business days to acknowledge
Legal notices, complaints and copyright
- security@predct.appResponse: 3 business days to acknowledge
Security and vulnerability disclosure
Fix it yourself in a minute
- My balance is gone
- You are in a different browser, a private window, or site data was cleared. Accounts are device-local. Sign up again or restore an exported JSON file.
- My parlay will not place
- Check the stake is above zero and within your balance, that at least one leg is on the slip, and that self-exclusion is off in settings.
- The payout looks too low
- Legs from the same event cluster are correlated and priced accordingly. Swap one for a leg in an unrelated category and the multiplier recovers.
- I want to start over
- Settings offers one daily top-up when you are nearly out of credits, or you can delete the account entirely.
What support cannot do
We cannot recover a lost local account, restore deleted credits, transfer balances between devices or accounts, grant credits outside the reset in settings, adjust a settled position, or advise you on real-world betting or investing.
Complaints
Write to support@predct.app with “Complaint” in the subject. We acknowledge within 5 business days and aim to give a substantive answer within 20. If you are unhappy with the outcome, reply asking for escalation and a second reviewer will look at it. The full procedure is in the Contact & Legal Notices policy.